What is your shipping policy/method?
- We offer free U.S. shipping on all orders over $150
- For domestic orders between $75 and $150, a $10 flat rate applies
- For domestic orders between $50 and $75, a $7 flat rate applies
- For domestic orders less than $50, a $5 flat rate applies
All domestic orders are shipped via Fed Ex ground service or USPS. Please allow 3-5 business days for domestic US shipping. We do not ship to multiple addresses per order at this time. Orders are processed Monday to Friday between 10am-5pm eastern standard time. Orders received after 5pm EST, on weekend days or holidays will be processed and shipped the following business day.
Do you ship internationally?
Yes, we ship internationally through USPS at a flat rate of $25. Please allow 6-10 days for international shipping.
For international orders, please note that we are not responsible for paying duties, customs, taxes, or tariffs once your package arrives at its destination country.
Do you offer expedited shipping?
Yes, we currently offer expedited domestic shipping thru Fed Ex at the following flat rates:
- $50 for Next Day
- $30 for 2nd Day
- $20 for 3rd Day
Where is lisa b.? From where do you ship?
All orders are processed and shipped from Honesdale, Pennsylvania, USA.
How can I check the status of my order?
You can check the status of your order by contacting us at firstname.lastname@example.org. We will do our best to respond within 24hrs. If you do not get a response within 24hrs, we are more than likely experiencing an unusually high email volume. We promise to respond as soon as possible.
How can I change my order?
You can send changes to email@example.com. We will be happy to make changes to your order as long as it has not been shipped.