What is your return/exchange policy?
We want you to be fully satisfied with your lisa b. purchase. However, if you need to return an item, we will gladly accept returns or exchanges for online purchases within 30 days of delivery. Please return merchandise with original packaging, unwashed and unused. Once we receive the returned items and they have been inspected, we will issue you a refund. Expedited shipping charges are non-refundable.
Note: lisa b. will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.
How to return an item:
Please send your return request to firstname.lastname@example.org with your order number and list of items you would like to return. Upon receipt of a confirmation email, pack the merchandise in the original packaging and send to:
Attn: Returns or (Attn: Exchanges)
74 Beech Grove Rd
Honesdale, PA 18431
How to exchange an item:
If you are interested in making an exchange, we recommend sending an email to us at email@example.com to confirm that your desired size and item for exchange are in stock. Upon receipt of a confirmation email, please send your original merchandise, unwashed and unworn in it's original packaging to us at the address above. Please include a detailed note of the size/item which you’d like to exchange.
Questions, comments, concerns or feedback?
Always feel free to contact firstname.lastname@example.org if you have any questions, comments, or concerns. We appreciate any feedback you may have. For help by phone, please call (570)251-7990 Mon-Fri (9AM-5PM EST). If you reach our voicemail, we will return your call at our earliest possible convenience.