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return policy

What is your return policy?

We want you to be fully satisfied with your lisa b. purchase. However, if you need to return an item, we will gladly accept returns for online purchases within 30 days of delivery. All items must be returned in unworn and perfect condition with original packaging. Footwear will only be accepted if returned in its original, undamaged shoebox. Once we receive the returned items and they have been inspected, we will issue you a refund less the shipping charges. Returns that do not meet our policy will not be accepted and will be sent back to you. Discounted or sale items purchased online from our FINDS collection are final sale – no refunds. 

What if I purchased my lisa b. products from a retail store?

Please coordinate any returns directly with the retail store from which you purchased. Our retailers wholesale from us and sell to you, and we ask that you observe that chain of communication should you experience any issues with your retail purchase. Thank you!

How to return an item purchased from

Refunds will be credited to your original form of payment, less any shipping charges. You will receive an email confirmation when your refund is issued. Depending on the processing speed of your credit card company, it may take up to 10 business days for the credit to post to your account statement.

To request a return, please complete the form above. When you receive email confirmation that your return is approved, send us the item you'd like to return and include a Return Authorization Form in your shipment. lisa b. can provide a trackable shipping label. The return label fee will be deducted from your refund. lisa b. is not able to provide Return Labels for International Customers. Please ship your return to:

Attn: Returns
lisa b.
74 Beech Grove Rd
Honesdale, PA 1843

Note: lisa b. will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.

Can I exchange an item for a different size/color:

We do not offer exchanges. If you are unsure of your size, we suggest you order the size(s)s you think will work, then return the item(s) that don't fit. If you received the wrong size/color, we recommend returning these items and then you can place a new order for the correct items. 

Questions, comments, concerns or feedback?

Always feel free to contact if you have any questions, comments, or concerns. We appreciate any feedback you may have. For help by phone, please call (570)251-7990 Mon-Fri (9AM-5PM EST). If you reach our voicemail, we will return your  call at our earliest possible convenience.

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